Shipping policy

1. Shipping Areas

Continental United States (Lower 48 States)

We ship all LLAMA products throughout the continental United States (lower 48 states). All LLAMA Trucks are eligible for delivery within this region.

Canada

We also ship to most locations across Canada.

Mexico

We also offer shipping to most locations in Mexico.

Hawaii

LLAMA Trucks can be shipped to the Port of Honolulu only.

This is a port pickup service; customers are responsible for pickup and any local transportation after arrival.

An additional $1,200 ocean freight fee applies.

We do not ship to Alaska, Puerto Rico, PO Boxes, or APO/FPO addresses.

2. Shipping Cost

LLAMA Trucks

  • Lower 48 United States: Free Shipping
  • Canada: Free shipping on orders of $999 or more. Orders under $999 are subject to a $100 shipping fee.
  • Mexico: Free shipping on orders of $999 or more. Orders under $999 are subject to a $100 shipping fee.
  • Hawaii (Port of Honolulu Pickup): $1,200 shipping fee.

Accessories and Non-Truck Products

  • Orders of $69 or more qualify for Free Shipping.
  • Orders under $69 are charged a flat $10 shipping fee.

All applicable shipping fees are displayed at checkout or confirmed by our sales team.

3. Shipping Time

Total delivery time = Processing time + Shipping time.

Product Type Processing Time Shipping Time
In-stock products 3–7 business days 6–7 business days
LLAMA Trucks Final assembly, testing, and delivery scheduling required Delivery timeframe confirmed before shipment

In-stock orders typically ship the next business day unless otherwise stated on the product page.

For pre-orders or backorders, please refer to the estimated shipping date listed on the product page.

If your order has not arrived within 14 business days after shipment, please contact us at sales@llamatruck.com / +1 (818) 617-6999.

4. Shipping Methods & Carriers

We ship using:

  • UPS or FedEx for small parcels and accessories

  • Freight / Truck Delivery for fully assembled LLAMA Trucks

  • Ocean Freight for Hawaii (Honolulu port pickup only)

Freight deliveries within the continental U.S. are curbside unless otherwise arranged. Our team will contact you in advance to coordinate delivery details.

5. Order Tracking

If you have registered an account on llamatruck.com, you may track your order through your account dashboard.

If you checked out as a guest, you may track your order using your order number on our tracking page.

For shipping or tracking assistance, please contact sales@llamatruck.com. We respond within 24 hours.

6. Delivery Issues

If tracking shows your order as delivered but you have not received it, please notify us within 3 business days.

After 3 business days, delivery-related claims must be handled directly with the carrier.