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Find answers, owner resources, and practical next steps for your LLAMA Truck — from delivery day to everyday maintenance.
What can we help with?
Choose a topic to narrow the answers below. For model-specific instructions, use the product page and owner's manual for your exact truck.
Frequently asked questions
Answers for common ownership questions. Policies and specifications can vary by model, configuration and purchase date.
How do I check the status of my order?
Check your order confirmation and any shipment or freight-scheduling emails first. If you need an update, contact our team with your order number and delivery ZIP code so we can review the latest status.
How will my LLAMA Truck arrive?
LLAMA Trucks are delivered fully assembled and inspected. Vehicle orders are typically coordinated through a freight carrier, and delivery details are confirmed with you before dispatch. Freight delivery is generally curbside unless another arrangement has been confirmed.
Where does LLAMA Truck ship?
Eligible destinations, shipping charges and delivery estimates depend on the product and destination. Check the current Shipping Policy before placing an order, especially for locations outside the contiguous United States.
Can I drive my LLAMA Truck on public roads?
Our LLAMA Trucks are designed to meet the applicable standards for registration and on-road use. Many of our customers have successfully registered their vehicles independently through their local DMV or other relevant authorities.
Registration requirements vary by state and local jurisdiction. If you would like to register your LLAMA Truck for road use, we can provide the necessary vehicle documentation and supporting paperwork to assist you with the registration process.
Where can I confirm my model's payload, range and specifications?
Specifications differ by model and configuration. Refer to the product page and the owner's manual for your exact vehicle. Do not exceed the published payload limit, and remember that actual driving range can vary with load, terrain, speed, temperature, tire pressure and battery condition.
Where do I find the owner's manual?
Open your exact model's product page and look for its manual or documentation section. Use the manual that matches your model and configuration; controls and operating procedures may differ across vehicles.
Which charger should I use?
Use only the charger supplied with your vehicle or a charger specifically approved for your battery system. Do not substitute a charger based only on plug fit or voltage appearance. Check the owner's manual or contact support if you are unsure which charger matches your configuration.
How should I maintain the battery during storage?
Follow the charging and storage instructions in your model's owner's manual. Avoid leaving the battery discharged for extended periods, and check the vehicle regularly when it is not in use. Battery chemistry and storage requirements can vary by configuration.
What should I do if my truck will not power on or move?
Park the vehicle safely and switch it off. Check the battery charge and the normal start-up steps in your owner's manual. Do not bypass safety devices, open the battery pack or work on high-voltage components. If the issue remains, send support your model, order number, a brief description and clear photos or video.
What if the display, battery gauge or warning indicator looks incorrect?
Take a photo or short video of the display, and note the vehicle model, battery configuration, approximate charge level and what happened just before the issue. If the warning relates to braking, steering, throttle or another safety-critical function, stop using the vehicle until support advises you on the next step.
What if the brakes or dump bed are not working normally?
Stop operating the truck if braking or vehicle control is affected. For a dump bed, keep people clear of moving parts and never place any part of your body beneath a raised bed without the correct mechanical support. Contact support with your model and a description or video of the symptom before continuing to use the vehicle.
How do I start a warranty claim?
Contact LLAMA Truck before arranging repairs. Include your order number or proof of purchase, model and vehicle identification details, a description of the issue, and relevant photos or videos. Support will review the information and provide the next steps under the warranty that applies to your purchase.
What is covered by my warranty?
Coverage depends on the written warranty terms that apply to your vehicle, component and purchase date. Review the current policy and your order documents for coverage periods, exclusions and service procedures. A symptom or reduced driving range does not by itself confirm a covered defect.
How do I request a return or refund?
Contact LLAMA Truck before arranging shipment or sending any vehicle or parts back. Return eligibility, condition requirements, shipping costs and any applicable deductions are governed by the return policy that applies to your order. Do not ship a vehicle back without return instructions and authorization.
How do I identify the right replacement part?
Send support your truck model, order number or vehicle identification, the part name or location, and clear photos of the part and surrounding area. Please wait for compatibility confirmation before ordering electrical or model-specific components.
Where can I get technical service?
Contact our support team first so we can understand the symptoms and advise on the appropriate next step. Warranty work and third-party repairs may require prior approval under the applicable warranty terms.
Email help@llamatruck.com or call +1 (818) 617-6999.
What information should I include when contacting support?
Include your name, order number, truck model, delivery ZIP code if the question is about shipping, and a concise description of the issue. For technical questions, photos or a short video of the symptom can help our team assess the situation.
Owner resources
Keep policy pages, product-specific documents and service contacts easy to find from any support visit.
Owner's Manuals
Choose your exact truck model to find model-specific specifications and available documents.
Browse models ↗Warranty & Coverage
Read the terms, exclusions, battery-care requirements and claim procedures that apply.
View warranty ↗Shipping & Delivery
Review delivery areas, freight arrangements, estimates and what to do if an order is delayed.
Read shipping policy ↗Tell us what’s going on.
Our team can route order, warranty and technical questions more efficiently when you include the model, order number and a brief description of the issue.