FAQ
Products
Are LLAMA Trucks legal to drive on public roads?
LLAMA Trucks are designed for unrestricted use on private property, farms, and job sites.
For public road use, owners may register the vehicle themselves with their local authorities, and once registered in accordance with local regulations, the truck may be legally operated on public roads. Requirements vary by state, so we recommend checking with your local DMV or transportation department.
Are LLAMA Trucks shipped fully assembled?
Yes! Every LLAMA Truck is shipped fully assembled and tested for safety and quality. After your order, our team performs final assembly, inspection, and road testing at our facility (usually 2–4 weeks). Once complete, we schedule a freight delivery straight to your address.
Can LLAMA Trucks be used in snowy or cold weather?
Yes. LLAMA Trucks are designed to handle snowy and cold conditions. All models come equipped with wide tires for improved traction and stability on snow and uneven surfaces.
For added weather protection, Blaze, Thunder, Vector, and Meridian are available in canopy versions, while the Meridian model features a fully enclosed cabin with ventilation and heating, providing extra comfort in winter conditions.
What is the difference between an internal hub and a transmission?
Aninternal hubis a gear system built into the rear wheel hub, offering smooth, low-maintenance shifting and protection from the elements, ideal for urban or commuting bikes. Atransmission(typically a derailleur system) uses an external mechanism to shift the chain across multiple cogs, offering a wider range of gears, but requires more maintenance and is exposed to dirt and weather.
What tire pressure should I use?
This is more of a personal preference rather than a set in stone range. We recommend 15-20 psi if on pavement and 10-15 psi if off-road and 8-10 psi if you are in very soft conditions like snow or sand. Which tire pressure works best for you also depends on rider weight and if you are pulling a trailer. These ranges are just general guidelines. Disclaimer: Our bikes have tubes in the wheels and the lower the air pressure you run the more susceptible you are to getting flats due to the tube pinching.
Why does my bike click even when I pedal or use the accelerator?
External Gears: Bikes that have a standard external gearing system should not click unless you are coasting and not pedaling.
Internal Gear Hubs: It is normal for internal geared hubs to click even when pedaling forward. This is because unlike external gears where there is only one clutch system with spring loaded pawls, (The things that make the clicking noise), there is a separate clutch for each internal gear. For example if you are in second gear and pedaling, your first and third gear are not engaged and therefor their pawls will be clicking.
One added piece of info: The hub may be silent when pedaling forward for the first couple miles or the first one hundred miles. This is caused by excess grease getting in to the clutch system during the manufacturing process. It is NOT recommended to take the hub apart.
What is the top speed of our bike?
The top speed of your bike will depend upon your model of bike, motor, rider weight, terrain and cargo but on average our bikes go 20-30 mph.
I have an internal hub, and it has this clicking sound. Is this normal, and how can I get rid of it?
Many internal hub gears, especially when coasting, make a clicking sound due to the engagement mechanism. This is common in some hub designs, where pawls inside the hub engage and disengage, producing that clicking noise
Orders
When will my order be shipped out?
When the order was placed if you gave us an email address you should have received an order confirmation. Once the item is fulfilled in our warehouse you will receive another email with tracking/shipping information of your order. Once you have that tracking number you can track the order through the shipper to see an expected delivery date.
Battery
How do I charge the battery properly?
You can charge the battery separately or directly on your e-bike at any time without shortening its lifetime. Only use the supplied charger or an identical charger for charging. Interrupting the charging process does not damage the battery. All of our batteries are characterized by long-lasting energy storage with no charge memory.
How long do I have to charge my battery for?
The charging time depends on the capacity of your battery and the charging current of your charger. The approximate charging time can be calculated as follows: Capacity of the battery in ampere-hours (e.g. 16Ah) divided by the charging current of the charger in ampere (e.g. 4A) = approximately 4h charging time. The higher the charging current of the charger, the faster the battery is charged.
What happens if I charge the battery for too long?
A battery management system is integrated into the batteries to protect them against overcharging, undervoltage and overheating. Single cell monitoring ensures safe, reliable and gentle charging.
Can my battery be used with any e-bike?
No, batteries are only compatible within their own product line and cannot be used with other models or brands.
Shipping
Where do you ship, and how much does shipping cost?
We ship all LLAMA products within the continental United States (lower 48 states).
All LLAMA Trucks ship free within the lower 48 states.
For Hawaii, LLAMA Trucks can be shipped to the Port of Honolulu for customer pickup with an additional $1,200 ocean freight fee.
Accessories and non-truck products ship free on orders over $69. Orders under $69 incur a $10 flat shipping fee.
LLAMA Trucks require final assembly and inspection prior to shipment. Delivery timelines will be confirmed before shipping.
Shipping time
In-stock orders typically ship the next business day, unless otherwise noted on the product page. In the rare cases, there may be a slight delay in shipment and you do not receive your order within 14 business days, feel free to contact us at support@llamatruck.com.
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